VibePatrol Refund Policy
Last updated: October 22, 2026
VibePatrol (vibepatrol.dev) is operated by Nelson Medina d/b/a VibePatrol. We sell one-time digital purchases. There are no subscriptions and nothing renews automatically.
What we sell
| Product | Price | What you get |
|---|---|---|
| Free scan | $0 | A basic security scan of your app |
| Full report unlock | $9 one-time | The full findings report for one scan |
| 10-scan pack | $29 one-time | 10 scan credits |
All payments are processed by Stripe.
When you can get a refund
Refunds are available only if you ask within 14 days of purchase and one of the following applies:
- The scan failed or the report never loaded and we could not fix it.
- You were charged twice or charged by mistake.
- The report was clearly broken (empty, unreadable, or about the wrong app because of our error).
We do not offer refunds for any other reason, including change of mind or dissatisfaction with a working report.
Credit packs
- Unused credits: If you ask within 14 days of purchase, unused credits from the $29 10-scan pack are refunded at $2.90 per unused credit.
- Used credits are not refundable. If a scan failed because of us, we restore the credit instead.
- Credit expiry: Credits expire 12 months after purchase.
When refunds are not available
- After the 14-day refund window has passed.
- When the report was delivered and works.
- When the account was used to break our Terms of Service (for example, scanning apps you don't own or aren't authorized to test).
- For a full report unlock once the full report has been delivered and viewed, unless the report was broken as described above.
How to ask
Email hello@vibepatrol.dev with:
- The email used at checkout
- The date and amount of the charge (or your Stripe receipt)
- A short reason
We aim to reply within 2 business days. Approved refunds go back to your original payment method through Stripe and usually show up within 5–10 business days, depending on your bank.
Chargebacks
Please contact us before filing a dispute with your bank. We can usually fix things faster. While a chargeback is open, we may suspend access to the related report and credits.
Changes
We may update this policy. Changes do not affect purchases made before the update.